私はANAの会社が好きです。空港にいても、飛行機の中にいても、対応してくれる方々がとても親切で、素敵な笑顔で迎えてくれます。
I like ANA(All Nippon Airways Co., Ltd.). A staff of ANA also even is very kind to us and welcomes with a nice smiling face in the airplane at the airport.

先日も家族旅行で飛行機の座席シートを予約するのに、実習生の名札を付けた女性の方にサポートして頂きました。その後、飛行機に乗り込むために搭乗口に向かって歩いていたら、さっきの女性が走ってきました。
I had to reserve a seat of an airplane by a family vacation the other day support it to the female with the student apprentice’s name tag. After that if we were walking to the boarding gate to board an airplane, the lady a short while ago was running to us.

話を聞くと、先程の対応にミスをした為に私達を探していたとのことでした。本当にすまなそうにしていて、こちらの方が恐縮してしましました。
When I heard talk for its female, it was said that they were looking for us because I made a mistake in the correspondence a short while ago. Its female was the really sorry state. We were very grateful to see that.

その後、この本が目に入り、なぜANAの社員の皆がいつもニコニコ笑顔で対応しているのか興味が出てこの本を購入して読んでみました。そして、自分の仕事にもとても役に立つことがたくさん書いてありました。
After that this book was found at a bookstore. Everyone of ANA were always answering with a smiling face with a pleasant smile or interest lasted, and why was this book bought and read? And there were many things which are also very useful for my work.